Common CSR Job Descriptions

We often see discussions in the Benevity Community regarding what to prioritize in job descriptions for social impact roles. To support your hiring efforts, we’ve compiled several sample job descriptions for common positions.

We invite you to help grow this resource — please reply to this post with your own templates or ideas!

CSR Program Manager

The role

As a program manager, you have the power to spark a sense of purpose in employees that drives meaningful change across your company and around the world. As a catalyst for meaningful change, you drive a culture where purpose fuels action and values come to life. Your role unites the company’s larger goals with each employee’s desire to make a difference—creating a ripple effect of positive impact that strengthens both the organization and the communities it supports. At the core of this impact are three key goals:

1. Connecting purpose with strategy
2. Empowering employee engagement
3. Driving social and business impact

Your key responsibilities

The responsibilities of a program manager span several important areas that, together, help build and sustain a successful program.

Program design and configuration

• Making strategic decisions about incentives like matching and volunteer rewards
• Optimizing workflows like volunteer time submissions
• Enabling features like the mobile app, payroll giving, or additional currencies

Program administration

• Reviewing and approving match requests, volunteer time, and user-created giving or volunteer opportunities

Content creation

• Creating opportunities that highlight nonprofits or awareness dates
• Updating the dashboard to spotlight new campaigns
• Recognizing top contributors to celebrate participation and add a personal touch

Financial oversight

• Reviewing donation reports and approving payments
• Ensuring funds are allocated appropriately for upcoming campaigns or donations are correctly processed
• Collaborating with your Finance team on payroll deductions (if applicable)

Communication and reporting

• Sharing updates, key trends, campaign successes, or impact stories
• Providing data on participation, donations, or other metrics
• Highlighting program progress, achievements, or areas for future growth

🌐 Source: Elevating Your Success as a Program Manager

Granting Program Manager

The role

Your primary goal as a granting program manager is to bridge company strategy with community empowerment through smart, compassionate investments. The core principles for success are aligning grants with the company's strategy, building strong internal and external relationships, and maintaining simple and transparent processes.

Your key responsibilities

• Program design and strategy
• Managing the grantmaking process and reporting
• Strengthening partnerships

Ongoing

• Respond to questions from nonprofits and internal teams
• Support and coordinate with your application reviewers
• Monitor your application inbox and program dashboards

Cyclical tasks

• Launch new grant rounds, manage reviews and process disbursements
• Communicate outcomes to all applicants — both approvals and declined

Periodic tasks

• Report on impact and outcomes to leadership
• Review and refresh your program strategy, guidelines and application forms
• Analyze your grant portfolio to uncover trends and opportunities for improvement

Key stakeholders

• Company leadership
• Finance, Legal and Comms teams
• Employees
• Nonprofit partners
• Community members and customers
• Government or regulatory bodies

🌐 Source: Elevating Your Success as a Granting Program Manager

Community and External Affairs Manager

The role

The Community and External Affairs (PR) Manager is responsible for building and maintaining strong relationships with external stakeholders, managing public relations initiatives, and driving community engagement programs that enhance the organization’s reputation and social impact while connecting employees to meaningful opportunities to give back. This role serves as the primary liaison between the company and the community, media, and external partners, ensuring consistent messaging and alignment with core values.

Your key responsibilities

Community Engagement & External Affairs

• Build and maintain relationships with community leaders, local organizations, and government agencies
• Represent the organization at community meetings, forums, and public events.
• Plan and organize approved community projects, including drafting related communication and overseeing details.
• Manage our charitable giving platform and work to increase utilization among employees.
• Build and maintain partnerships with select community organizations to strengthen relationships and facilitate employee volunteer opportunities.
• Respond to inquiries from community members and other interested parties.
• Help plan, coordinate, and execute periodic volunteer events.
• Employee Resource Group (ERG) Support: Manage the ERG web pages and assist in updating and maintaining related content on platforms, partnering with our Creative and Communications teams to share both internally and externally.

Public Relations & Media Management

• Develop and implement PR strategies to promote the organization’s brand and initiatives.
• Manage media relations, including drafting press releases, responding to inquiries, and coordinating interviews.
• Monitor media coverage and prepare reports for leadership.
• Serve as spokesperson for the organization when appropriate.
• Support crisis communication planning and execution.

Strategic Planning & Reporting

• Create annual community engagement and PR plans aligned with business objectives.
• Track and report on the impact of community programs and media campaigns.
• Coordinate on budgets for PR and community initiatives.

🌐 Source: ​@cferris (post here)

ERG Program Manager

The role

The ERG Program Manager is a critical part within the Community and Social Impact team. This team member will manage a portfolio of Employee Resource Groups and their initiatives to drive growth, success and business goals. Align and collaborate cross functionally to integrate ERG initiatives into the broader organizational strategies.

A successful candidate will have the ability to nurture / build productive relationships between ERG leaders, their networks, and Executive Champions. The ERG Program Manager will be accountable for measuring, reporting and shaping ERG initiatives within their portfolio and will look across the ERG landscape, to innovate, define new processes and drive adoption for best practices, by creating change management strategies tailored for their ERG portfolio, advocating for use of tools and processes with the full ERG portfolio to drive efficiencies and support for the intersectionality that we all experience. This role will be accountable for defining project plans, providing status updates, day-to-day oversight for their assigned ERGs including budget management, contract negotiations, when applicable, and general ERG support.

Your key responsibilities

• Lead assigned ERGs in the development of their annual business plans and ensure strategic alignment
• Develop and implement governance for the ERGs to align with company goals, values, and business impact
• Create Cultural strategy with ERG, paired with a capacity plan and guide work within the DEI COE
• Plan and forecast budget, including reporting back on actuals with their ERGs
• Facilitate the development of ERG communications strategy, communications with leadership, and handle outside agency/consultants, as needed, to deliver on key initiatives for your ERG Portfolio
• Track and measure the impact and effectiveness of ERG initiatives
• Manage project plans within the portfolio, based on agile methodology.
• Prioritize and execute process changes on key opportunities and streamline ERG practices and procedures
• Partner across the enterprise to integrate ERG initiatives into business guidance/policy and practices

CSR & Social Impact Intern

The role

The Intern, Corporate Social Responsibility (CSR) and Social Impact will support programs and initiatives for the department’s CSR and diversity and inclusion (D&I) activities as well as a variety of administrative tasks. 

Your key responsibilities

• Research potential non-profit partner organizations to ensure they align with companies philanthropic pillars of giving 
• Attend and take notes for CSR & Social Impact meetings with internal stakeholders and external non-profit partners 
• Assist in organizing and executing virtual and in-person employee engagement and volunteer opportunities and activities  
• Manage and organize CSR & Social Impact digital files, documentation, and physical storage closet to ensure accuracy, accessibility, and compliance
• Assist in tracking and maintaining employee volunteer calendar and statistics 
• Assist in maintaining updated Corporate Membership information for cultural institutions and track employee use 
• Assist with executing strategies and programs around key cultural/heritage months 
• Support the department’s efforts to support the Employee Resource Groups (ERGs)
• Assist Corporate Communications department with company-wide distribution of relevant updates and events from D&I and non-profit partners 
• Help update and design internal newsletters, and team communication channels to ensure timely, engaging, and consistent information sharing 
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

🌐 Source: Association of Corporate Citizenship Professionals (ACCP) job board

Foundation Program Manager

The role

The Foundation Program Manager will be responsible for overseeing and managing the foundation's program initiatives. This role involves developing, implementing, and evaluating programs that align with our strategic objectives. The Program Manager will work closely with stakeholders, partners, and team members to ensure the successful delivery of projects.

Your key responsibilities

• Develop and manage budgets for each program, ensuring optimal resource allocation.
• Develops, executes, and monitors a comprehensive leadership training plan for executives relative to social responsibility and community engagement.
• Prepare comprehensive reports and presentations for the board, stakeholders, and external audiences.
• Serves as the Foundation’s primary point of contact with IT, building and expanding the Foundation’s IT infrastructure and capabilities to streamline processes and communications.
• Identifies leadership training needs.
• Plans and executes large-scale, multi-state, associate volunteer events, activities, and programs.
• Provides education to drive associate engagement and volunteer efforts.